We step in as acting CIO/IS Manager/VP of tech and help you make the correct decision. We can help you find the right candidate, look at what a realistic time frame and IT budget really is. We will help you know what is required for compliance requirements according to your insurer, manage your IT infrastructure and IT team.

We may build out a temporary plan to step in as CIO. This would mean we can take on the role, help you find the right candidate for the job with everything ready. Expectations will be set with your needs in mind, placing the right person in for the role.

An alternate solution to having an ineffective CIO. It can be frustrating to hire 3 or even 10 CIO’s in a row and fail to get the results  required of a salary at that caliber. With our large array of team mates and experts; you will never have to face that issue again. We can step in as permanent CIO at only a fraction of the cost!

Reduce the HR headaches, the timeline lags and the frustrating interview process with our assistance.

◦ Refer to our DARKGATE ASSOCIATES page to find out more, it’s everything in this page and so much more.

It is not easy running the technology spectrum, especially not in today's day in age where there are 1,000s of options for a single hurdle. Hiring the right staff, knowing what your needs are and dealing with the day to day can all be a handful. Our assistance with management over your IT goals will ease these growing pains and so many more.

Roles and descriptions for this type of need:

◦ IT management: DarkGate Tech will be more than happy to have a dedicated IT manager assigned to you. On behalf of you and DarkGate, the IT Manager will run the IT department and offer discounts for extra support in case you need it. This service can be done as a large scale project, part of the Tier (included in gold) or as part of our Associates program.

◦ Information Security oversight: want a second opinion on how your IT division is being ran? We can double check for you and let you know how your information security team can improve. It’s the daily habits that make up part of the fundamentals of security. Let us gauge how risky your staff is and how we can lower risk and appropriate action.The risk starts with the people, locking everything down happens next. Educate the staff and reduce the attack surface.

◦ Compliance and IT maturity: If your team needs a hand, we offer two. With several deployments involving SOC II, HIPPA, Federal, and other compliance needs in our back pockets. We are well suited to assist you with these tasks and projects. It’s easy to assume your tech related headaches are just part of the day to day, this is rarely ever the case. It can be due to several reasons. It’s time, time to improve and streamline your tech burden. Talk with us and we might have an idea on how to reduce your burden right off the bat.

Projects at this level may seem like quite the hike, even terrifying when you run into snags. You are not alone. All high level engineers are able to adapt, but may not be an expert at the issue you have run into. With so much at stake it's easy to hit a wall. Self doubt can kick in, deadlines aren’t reached, questions about the budget are consistently being chipped away at. We can help with most engineering level projects across the tech landscape. Several of our experts are hoping to get a difficult case, we are an ambitious company wanting the tuff cases.

Instances where you may request this service:

◦ Can’t solve a complex networking issue

◦ Need advice on how to setup a new technology

◦ It’s been hours, weeks or months and you have no idea how to tackle the issue

◦ Consulting and general complex tech needs

Several communications, day to day tasks and expensive processes can be simplified. Simplified to the point of becoming an automated process, costing up to 90% less than your current expense. Hours reduced to minutes. A year's worth of work, compacted down to minutes a day. Our in-house engineers and efficiency managers can offer insights that only someone deeply familiar with the full power of tech can offer.

◦ A.I. (Artificial Intelligence): this is your key to reducing wasted resources. The tool that will help you make the next leap into the future. We will show you how to use it to its maximum potential. In very complex situations, we can help build it into exactly what you need.

◦ Automation: repeated tasks are just that, repetition. Sometimes pointlessly, other times it’s just what needs to happen. Specific tasks can be automated on your behalf. Need authorization for a task? We can enable an authorization factor for accountability.

◦ Common automated and A.I. tasks:

Invoicing

Calendar and appointments

E-mail notifications

PDF creations and autofill

Filtering and task automation

(task automation can include: signing into specific things, generating reports, starting or ending processes depending on a trigger. Text or calling reminders and notifications)

The first step to any attack is knowing your target. Knowing your weak spots is the most critical information you can acquire when preparing for defensive strategies. We can help you anticipate and defend against attacks before they occur. Becoming and remaining compliant is a very stressful task, knowing exactly what you need to make sure your insurers are happy is our job. With several experts in cyber security, we are able to help you pen tests and meet most compliance requirements.

◦ Pen Testing: we will poke at your infrastructure and see where we are able to poke through. Then we will hit it with a bat to make sure most attacks can’t do much or any damage at all. Finally the bullet proof test will help us gauge where we can focus on in the next couple of years. Rapid growth can cause major security gaps to occur if not considered during expansion. It is dangerous to continue operating under these conditions.

Get a website with a booking page (for automatic appointments), a payment portal (don't worry we will help you tie it to your bank account), social media links and forms (let clients make requests or fill out orders online).

*More advanced configurations available, ecommerce, connected Point of Sale systems, email connected domains and so much more!

Talk to us about using your social media to boost your brand, increase your reach to your audience, target your audience, stay relevant and understand your audience on a much more meaningful level. 

In cases where your company is deploying new software, sifting through the pre existing source material is very time consuming. The source material and instructions can be overwhelming for your staff. In some instances, you may need a customized guide demonstrating how the software does what you need it to. Tech process, protocols, company needs. We can help document these and so much more. This includes updates and revisions as needed.

◦ Custom documentation: tell us what you want, we will write it over and over until it’s what you like, what you envisioned. We understand that you don’t have the time to deal with these tasks.

◦ Tech documentation: reading over and getting the info you need from a guide can be time consuming and tedious. Let us know what you need from the guide and we will rewrite it for you and your staff. It’s best if everyone involved knows how to use a technology rather than one single expert.

◦ Processes: it’s easy to assume an expert employee may remain with the company for a lifetime. It’s a beautiful thing when they do but tragedy can strike at any time. We can help write down and create documentation for specific processes that occur in your company. We have several experts from several fields who are able to verify that an expert can correctly replicate what has been documented.

For several reasons, be it for compliance, storage needs with the ability to expand and solidify your current data infrastructure. We are able to help you expand your data the right way or build it from scratch, keeping your future needs in mind.

◦ New NAS: need more storage, a new storage unit, replication, an extra copy onsite or offsite of important information? We can do any of these with most existing infrastructures, our goal is to meet your needs and expectations for storage.

◦ Compliant storage: especially if you run a very well audited company, you will have several tech constraints. We can help you achieve compliance with whatever storage needs you have. We will keep you in the loop.

◦ Local backups: nervous about losing local data and can’t save it to the cloud? We are able to provide several solutions to make sure your employees don’t lose their data as they work.

 It can be overwhelming to read through countless forums, looking for specifics on how long your passwords should be for your user. Data security and integrity. Best way to deploy and apply common security features (such as Q.O.S or Security Filtering). Just because the current infrastructure makes sense and works, doesn’t mean it is the ideal nor most cost effective solution.

Don’t waste precious time trying to figure it out, talk to our experts and see what will work best for you and most importantly; receive invaluable information about how you can best guard your environment

◦ Get a list of best practices for your industry and common issues. Save time and effort from pointless hours and days of research.

◦ Get shortcuts to common tasks and ways of doing things on machines. Sometimes, the solution is already built in. We just need to show you it.

◦ Alternatives: the most efficient solution, is a new one that can be very cost effective. We will help you find what is best suited and help you migrate when you are ready. Just because it’s an expensive product, doesn’t mean it’s the best suited for your needs.

 It does not matter what location you live in, a disaster may strike when you least expect it. Be ready! In most circumstances, after a natural disaster of high magnitude; your data is lost FOREVER. Be prepared by speaking with us and making a plan according to your staff's current habits, compliance needs and infrastructure.

◦ Offsite and onsite backups: let’s talk, with so many existing options today; there may not be a need to back everything up onsite. We will show you different solutions and explain the pros and cons of each service, then help you implement said solution

◦ Power backups: just because the power went out, doesn’t mean your tech is safe. What about the data? The right power backup unit can save hours worth of work from being permanently erased. Save 1,000s or 10,000s of dollars in tech from being damaged from an outage.

◦ Infrastructure auditing: it’s easy to grow out your tech infrastructure, all while assuming it’s in a safe location. It’s easy to ignore the simple fact that your current setup could be a safety hazard or stored in the wrong location. We can show you a more ideal location or help you determine where your next ‘tech closet’ should be. Information and technology is the backbone of your company, along with your staff. Keep them all safe with a quick physical audit.

An office doesn’t always have what you need right out of the box. This becomes more apparent when the wifi connection doesn’t reach your laptop on the 3rd floor, or the signal is just not strong enough. An ethernet jack is probably what you need, especially if a device doesn’t move at all. The physical aspects of your cyber security infrastructure needs to be secured. Cameras and ethernet jacks require the proper knowledge to be set up securely and correctly. Securing your environment in a physical sense is just as important when the threat may be physical and not in a virtual sense

◦ Adding RJ45 Jacks for internet use or VOIP

◦ Setting up mesh or point to point networks for internet access at a location far away from the router

◦ Camera system setups: see live video from anywhere in the world or block it so it only records locally. Save the video to the cloud at any time or have it available to you only at home or on a private network

Perhaps you are content with your current IT infrastructure. You just need a little assistance with a task, project or deadline. There are intense times where you need more support, temporary and on demand muscle for the backbone that your tech infrastructure is. Buy a block of time for your on demand needs, get a discount with pre planning!

◦ Leave it to us: if you need to outsource any task to us. Give us a description of the task and let’s discuss. Once we have formalized the expectations of service and objectives, then we can handle it for you.